Privacy Policy

1. Policy Overview & Institutional Commitment

At RBR Social Work Foundation, safeguarding the personal information and privacy of our supporters, donors, volunteers, and website visitors is an essential component of our institutional integrity. This Privacy Policy sets out how we collect, handle, store, use, and protect the personal data provided to us through www.rbrngo.org.

Our practices align strictly with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other relevant privacy regulations of the Republic of India.

2. Information We Collect

We collect personal information solely when it is provided voluntarily during account creation, contact forms, project inquiries, or online contribution processing. This information includes:

• Personal Identity Information: Full Legal Name, Age, Gender, and Date of Birth.
• Contact Information: Official Email Address, Mobile/Phone Number, and Permanent/Postal Address.
• Transaction Records: Contribution Amount, Selected Welfare Project, Payment Date, and Transaction Reference IDs generated by payment gateways.
• Technical Identifiers: IP Address, browser type, device metadata, and access timestamps collected automatically for system security and session integrity.

3. Purpose & Deployment of Information

The information collected by RBR Social Work Foundation is used strictly for legitimate organizational, legal, and operational purposes, including:

• Issuing official contribution receipts and generating documentation.
• Communicating progress reports and operational updates regarding social initiatives (such as RBR Ujjwal Vision or RBR Vidya Vahini).
• Responding to user inquiries, technical support requests, or grievance communications.
• Ensuring web portal security, preventing fraud, and performing internal system audits.

4. Non-Disclosure & Absolute Data Security Guarantee

We maintain a strict zero-commercialization policy regarding personal data. RBR Social Work Foundation will never sell, rent, trade, lease, or share your personal data with third-party marketing firms or commercial agencies under any circumstances.

Your information is shared externally only under the following limited statutory exceptions:

• Authorized Service Providers: Regulated payment gateway partners (e.g., Razorpay) solely for executing secure financial transactions.
• Legal Compliance: Government departments, law enforcement, or judicial courts when mandatory under Indian laws or statutory orders.

5. Payment Gateway Security Infrastructure

All online financial transactions conducted on www.rbrngo.org are protected using 256-bit SSL (Secure Sockets Layer) encryption technology. Transactions are executed through PCI-DSS compliant payment gateways.

RBR Social Work Foundation does not record, retain, or store sensitive credit/debit card numbers, CVV codes, Net Banking passwords, or UPI PINs on its web servers or internal databases.

6. Cookie Policy & Web Analytics

Our portal utilizes standard session cookies to ensure efficient navigation and page security. These cookies do not extract personal information from your computer or tracking file systems.

Analytical engines (such as Google Analytics) may collect anonymized web traffic data solely to analyze visitor demographics, peak usage hours, and page engagement levels to improve portal usability.

7. Retention & Data Security Practices

We implement technical, physical, and administrative security measures to protect your data against unauthorized access, loss, or alteration. Personal information is retained only as long as necessary to fulfill statutory requirements and audit regulations governed by Indian authorities.

8. User Rights & Data Privacy Officer Contact

Users maintain the right to review their personal details recorded with us and request corrections in case of errors. For any data privacy inquiries, requests, or privacy grievance concerns, please write to our dedicated compliance desk:

Compliance Email: info@rbrngo.org
Grievance Office: RBR Social Work Foundation, Village-Balthari, Post-Kochas, District-Rohtas, Bihar - 821112.